Terms & Conditions
All applicable parties are required to read and agree to the following conditions. A condition of placing any order is bound by the set forth terms. The company, trading as Macon Designs will not be bound by any conditions imposed by the customer (hereafter referred to as the “buyer” or “customer”), unless agreed in writing and signed by all company owners & partners.
A 50% deposit, or full payment, will be required to start any design work. Design service will not be undertaken until payment has been received. If the client cancels a project after the deposit has been paid and work has begun on any Branding Package, the 50% deposit is non-refundable and acts as a retainer fee.
NO ORDER will be emailed or printed material will be shipped until payment has been made in full.
Payment can be made by the online payment provider using a debit or credit card or bank transfer. Payment taken by the payment provider is subject to South Carolina's Sales Tax Rate, which is added to the project total.
Rush orders will be accepted on a case-by-case basis and need to be approved and paid for prior to purchasing your design. There is a 30% or 50% rush charge on all design orders that need to be expedited and completed prior to the standard and specifically quoted project related 3-5 business day completion time frame. The 30% rush charge is reserved for orders that need to be completed in less than 3 full business days of the initial standard 5-7 business day completion time frame. The 50% rush charge is reserved for orders that need to be completed in less than 2 full business days of the initial standard 5-7 business day completion time frame. There is also a 30% or 50% rush charge on all design orders that need to be expedited and completed prior to the standard and specifically quoted project related 7-21 business day completion time frame.
DESIGN TURNAROUND TIME
Design is a creative process and takes time to develop unique concepts. Once the concept has been conceived, revisions and changes may require more time and could require additional charges for design time.
Turnaround times vary from 3-7 business days to 14-30 days depending on the service.
Please be mindful of the listed production dates on the design you are purchasing, and take into account that the design and proofing time varies. If you are concerned about timing, please contact us immediately prior to purchasing a service in order to make sure we can accommodate your order. We do our best to accommodate our clients at all times! Barring any unforeseen extraordinary circumstance(s), all orders will be produced within the estimated design and turnaround times listed.
When submitting requests for your projects; please send all correspondences to: firstname.lastname@example.org. Please be sure that you include all of your information and images together. This will enable us to streamline the design process and get your job completed in a timely manner.
The proofing process is conducted when a project is ready for viewing and approval by the customer. During this process some changes may need to occur to the design. Changes may include removal and or additions to the current design. Revisions are a part of this process. Unless otherwise noted in the guide for the service you are requesting, design revisions are limited to 2 granted revisions before additional fees apply per additional rounds of revisions.
Please view all proofs carefully and be certain of all changes that are needed to the design. Please be sure to include “ALL” parties involved in making revision decisions before submitting any necessary changes to our company. We will not be held accountable for the breakdown in communication of any and all parties involved to make changes.
Please note that it is the clients' responsibility to fully check the proof for errors, misspellings, etc. After a client approves the final proof, Macon Designs is not liable for errors in a final product caused by any of the following: misspellings, graphics, grammar, punctuations, incorrect dates, copy information, omissions of errors, font size, color selections or any other virtual or copy content.
PRELIMINARY & ONGOING DESIGN WORK
All preliminary work undertaken, experimentally or otherwise, will be charged under the outlined flat-fee rates listed in our service guide. After a first proof approval of design work, batches of revisions and alterations to the design can be made on two separate occasions for the following work types: flyers, business cards, invitations, facebook timeline covers and other social graphics, event tickets, posters, web graphics, greeting cards, calendars, menus, and brochures .Batches of revisions and alterations to the design can be made on five separate occasions for logos, signage and banners, book design, identity and branding packages, catalogs, magazines and t-shirt design.
MACON DESIGNS GRAPHICS ARTWORK
Artwork and any other property used or created by the company on behalf of a customer will be held and worked upon at the customer’s own risk. Any artwork used by Macon Designs may be subject to Copyright Protection laws.
Macon Designs agrees to use royalty free artwork that is not subject to any copyright laws. No intentional misuse or unlawful use of artwork is intended throughout the production of any project.
Every effort to obtain licensing of known copyrighted artwork will be made when required.
Customer’s artwork and any other property supplied to the company by or on behalf of a customer will be held and worked upon at the customer’s own risk. Upon the customers confirmation of the first proof approval sent to them via email or otherwise by the company, the customer understands and is also confirming that they may be held fully responsible if any law is broken regarding copyright issues of any files or imagery sent to the company to be used in their artwork design.
a) The customer shall ensure that he/she has full authority to reproduce any material in which copyright exists and Macon Designs reserves the right to refuse to undertake any work which infringes, or appears to infringe, the copyright of a third party.
b) The customer shall fully indemnify Macon Designs against any action, claim, demand, costs, charges and expenses arising from libel, or incurred by reason of any infringement or alleged infringement of any copyright letters patent, registered design trade mark, trade name, industry guidelines or any other intellectual property rights by the publication or use or sale of the goods and against all costs and damages which the company may incur in any action for such infringement for which Macon Designs may become liable.
c) In the event of any claim being made or action brought against the customer arising out of the matters referred to in this clause, Macon Designs shall be promptly notified thereof. d) The customer warrants that any design material, email, verbal or SMS content, or instructions furnished or given by him/her are not libelous or such as will cause Macon Designs to infringe any copyright letters patent, ICTSIS code of conduct, registered designs, trademarks or trade name, or any other intellectual property rights or any legislation for the time being in force in the United States in the performance of the contract.